Support agent

We are looking for a support agent!

support agent

January 24, 2022

Location: Rotterdam, the Netherlands

Mandatory requirements:

  • Bachelor’s degree in Business or a related field
  • Good communication skills and competence with written and verbal English
  • Excellent knowledge of MS Office
  • Functional expert in logistics
  • 110% work ethic
  • Reliable and accurate

Nice to have:

  • Dutch, French or Portuguese in speaking and writing
  • Experience in the railway industry
  • Web API’s

What you will be doing

  • Contribute to overall client satisfaction
  • Ensuring a high customer response rate
  • Prioritize and coordinate incoming support tickets.
  • Ensure response within SLA’s
  • Understanding transport related operational processes
  • Answer functional questions from customers

About us

From three locations, Paris (France), Rotterdam (the Netherlands) and Porto (Portugal), CRX Software builds, delivers and supports an intuitive and innovative ERP solution called RailCube for the railway industry. CRX Software sells RailCube to Railway companies seeking reliable operations management and the highest safety standards. Our goal is to enhance operations by continuing to develop intuitive and innovative features, resulting in more efficient and improved business processes for our clients.

Available as “SaaS”, the RailCube solution fosters scalable technology that streamlines business processes for our clients.

Due to winning new clients we are looking for more colleagues to help manage the growth.

What is in it for you

  • Market competitive remuneration
  • Flexible working hours
  • Centrally located offices in prestigious districts and buildings in all locations
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